I had the pleasure of working with Josh and the team at Bradham Auto over a few days. I came to them with two potential problems. They took a look, called me back and immediately told me that one of my perceived issues wasn't a concern (read: they had me on the hook and opted to tell me the truth over a quick buck). The second problem had several components, and Josh took the time to walk me through each piece and what it would mean to do various combinations of work, and prioritized the needs versus the recommendations for me. I then did what many people do: I called around to get other estimates. When I found a place that offered to do it for a decent amount cheaper (mostly because of a special they had on parts at the moment), I called Josh. He said nothing about the other group (no 'we do better work than that guy' or 'he's giving you a line' type of talk), but simply asked if I would allow him the time to call a few other places himself to see if they were really out of the norm for pricing. He called four different competitors, gave me their names and their prices so I would have a more robust image of what rates were for the various components. He also asked if I would stop by so we could go through any questions I had. I got there, and he talked me through the various parts, drawing out diagrams, getting under my car with me, and going step-by-step through the whole process. He took time to answer every question I had. In the end, I know Bradham's got a reputation for quality, but I was personally in a position where I had to take price over quality. I thought Bradham's employees would then boot me out the door, but Josh took another 15 minutes or so walking me through the various components. As he and another very helpful staff (sorry I forgot his name!) said, 'we want you to make an informed decision, and to be comfortable with that decision. It doesn't matter if you go with us or someone else, we're here to help you make the best decision for you and your car.' I know this is a long review, but they deserve someone's time. They gave me their full attention over a few days of discussion, made sure I was comfortable with my decision even, and continued to answer my questions even after I told them I wasn't able to go with them on this particular job. They earned my full respect, and they'll be the place I take my car in the future.